Civilian
Civilian Services
Not everything is a police matter. A tow truck, a mechanic, a taxi, a lawyer, a reporter — those are civilians doing a job. You request a service on the Services page, and you work as one on My Service.
Requesting a service
Request a Service lists the services that have someone on duty right now. A service with nobody working shows as unavailable — there is no queue into an empty office. For the rest you can see how many providers are available, busy or on break, so you know whether help is free or finishing another job first.
- Click REQUEST on the service you need.
- Leave a contact number so they can reach you, or clear the field to withhold it.
- Add a note — where you are, what is wrong, what you are driving.
- SEND REQUEST.
Everyone on duty for that service is notified at once, and the first to accept takes the job.
Following your request
My Requests shows what is happening:
| Status | Means |
|---|---|
| Searching for a provider | sent, nobody has taken it yet |
| A provider accepted | someone is on their way — you see who |
| In progress | they are working on it |
While it is still searching you can edit the details or CANCEL. Once someone has accepted, cancelling is a conversation rather than a button — they are already driving to you.
Working as a provider: My Service
My Service in the sidebar is your workspace. Everything you do as a provider happens there; the Services page is only for asking someone else.
Going on duty
- Open My Service.
- Pick your service and press GO ON. A business name and a contact / phone number are optional; both show in the directory next to your name.
- Your workspace opens.
You can only be on duty for one service at a time; picking another asks you to switch.
Your workspace
The bar across the top carries the service's colour and name, your status and how long your shift has been running. Under it sit the panels your service comes with:
| Panel | What it is for |
|---|---|
| Job queue | incoming requests and the jobs you are working |
| Map | the jobs on the map, your own position, and — if your service has it — road status |
| News editor | writing and publishing articles, for a reporter |
| Impound lot | the vehicles in the lot, for a tow operator |
| Clients | the people who granted you representation, for a lawyer |
| Routes | building and driving a route with stops, such as a bus line, a tour or a flight |
Which panels you get depends on what your community set the service up to do. The panels work like every other floating panel: drag them, resize them, or tuck one into the dock at the bottom. Reset layout in the top bar puts every panel back where it started. A service with no panels at all just shows that you are on duty.
Your status
The switch in the top bar sets what others see next to your name:
| Status | Means |
|---|---|
| Available | free for a new job |
| Busy | working a job |
| On break | on duty, but not taking work right now |
You rarely have to touch it. Accepting a job sets you to Busy, and finishing or cancelling your last open job sets you back to Available. On break is the one you choose yourself.
Your position on the map
If your service uses the map, your marker on the Map panel follows you around in-game. Whether anyone else sees it — other civilians, dispatch, LEO or SAFR — is a choice your community makes per service, not something you switch.
Marking a road
Some services can mark road closures, roadworks, accidents and hazards, for example a roads department or a tow service. If yours can, the Map panel title says Right-click the map to mark a road.
- Right-click the map where the problem is and choose Mark road here.
- Pick the kind of marking in the bar at the bottom of the map. For a stretch of road, click along the road to add points — each click snaps to the road. Backspace removes the last point, Esc cancels.
- Choose how severe it is, how long it should last and, if you like, add a note.
- Place.
The marking appears straight away on everyone's map and as a small icon on the in-game map. Click it later to Extend it by 30 minutes or Remove it. It ends by itself when its time is up — going off duty does not reopen the road.
Driving a route
If your service has routes, the Routes panel lists the routes you built. A bus line, a sightseeing tour or a flight is a route: a vehicle, a colour and a row of stops.
Building a route
- New route. The Map panel title says Click map to add stops.
- Click the map for each stop, in order. For a bus, tour bus or Other, each stop snaps to the nearest road and the line follows the streets. A plane, helicopter, boat or train flies straight, shown as a dotted line.
- Every stop is named after the street it is on. Type over a name to change it, drag a stop on the map to move it, or drag the handle in the list to change the order. The cross removes a stop.
- Give the route a name, pick the vehicle and a colour, and tick Loops back to stop 1 if the route is a round trip. Without it the vehicle goes there and back.
- Start route, or Save to keep it for later.
A route needs a name and at least two stops, and can have up to 30.
Keeping a route. Tick Save as template on a new route to keep it. Without it the route is marked This shift and is removed when you go off duty. You can also save it while you drive, from the route card. Your templates are saved with your account, for all your characters, and you can keep up to 20.
While you drive. The card at the top of the panel shows every stop and which one is next; the top bar shows the route name and the next stop too. Whoever can see your service live on their map sees your route and its stops, and the stop you are heading for. You can edit a running route: the change reaches everyone straight away. End route stops it; going off duty ends it as well.
The next stop follows the order of your stops. A route starts at stop 1. When you get within 60 m of the next stop, the one after it becomes next — on a round trip back to stop 1 after the last, otherwise back down the list and then out again. Driving past a later stop changes nothing. To skip a stop, or to start somewhere else, press Set as next stop next to that stop in the card. This needs your CAD to be open (the tablet in-game, or a browser tab); while it is closed, the next stop stays where it was.
In the game, the stops of a running route show as small blips on the map, in the route's colour and named after the route, for the same people who see it in the CAD.
Going off duty
GO OFF DUTY sits at the bottom of the sidebar, above Exit Portal, on every page — you do not have to go back to My Service to stop. While you are on duty, a dot next to My Service in the sidebar shows your status colour.
Need a service yourself? The link in the top bar of My Service takes you to the Services page. On a tablet held upright, My Service takes the place of Services in the tab bar while you are on duty.
If your service has its own radio channel, a reminder appears telling you to
start the radio in-game with /luxradio. The CAD cannot put you on the air
by itself.
Legal representation
A lawyer is the one service with a formal link to a client. On your Judicial & Legal page, a banner at the top shows when lawyers are on duty; from there you grant one of them representation of your character, and you can revoke it again at any time.
While the link is active that lawyer can see your legal file — which is the point, and also the reason you grant it deliberately rather than by default.