Dispatch

Incidents

The call queue is what is happening now. The incidents console is everything — including what has already been closed.

Three sections

Everything updates live. A new call appears without a refresh, and a card moves between sections as its status changes.

Searching

The search bar above the list finds an incident by number, by title, by location, or through the people and vehicles attached to it. That is the difference between this page and the queue: the queue is for working, this is for looking things up — including yesterday's.

Inside an incident

Opening one gives you the whole picture:

• Units attached, with their status.
• Involved parties and vehicles, either linked to real records or typed in by hand.
• The operational log — what people wrote, interleaved with what the CAD recorded: units attaching and detaching, statuses changing, the call being created and closed.

Clicking a person's name in a log line opens their record. That works off the name as it was written at the time, which is why the log is worth keeping accurate as you go rather than reconstructing it afterwards.

Everyone on the call gets a role — suspect, victim, witness, other involved — and dispatch is usually the first to know which is which. It is worth a moment, because the role is not just a label on your screen: it travels into any report written from this call, it decides how the person is listed on the printed sheet, and on some report types it decides whether that person gets to see the report in their own civilian portal. Your community may have renamed the roles; what they mean is set out in Reports & Charges.

Creating and closing

Dispatch creates calls from the queue — see Call Queue & 911. Traffic stops create themselves when a unit runs /ts in the game, and 311 reports arrive from civilians.

Closing takes a call off the active board and nothing else. It stays searchable, it stays attached to any report built from it, and it stays in the record of everyone who worked it.

What officers build from it

A LEO ticks the people an incident needs paperwork for and starts a report from there. They come across with the role you gave them here.

The report's title is a copy, so an incident you rename an hour later does not rewrite the paperwork someone already filed. The log is live: a report reads the incident as it stands right now, which is why an entry you add after the report was filed still reaches the case file.

Adding someone to the call after a report exists does not put them on it. They arrive on the report as a suggestion for the officer to confirm or dismiss, and a suggestion nobody decides on does not reach the published report. If it matters that they are on the paperwork, say so in the log or on the radio — the CAD deliberately will not add a person to someone else's report behind their back. See Reports & Charges.